service Archives - Full Tilt Marketing

by Melinda Goodman | 06.04.18 | Content Marketing, General, Marketing, Social Media

Confusing Customer Service with Customer Experience

by Melinda Goodman | 06.04.18 | Content Marketing, General, Marketing, Social Media

With the constant lament about the demise of brick and mortar and the rise of click and ship there is a lot of conversation about customer service. Consumers talk about how they hate to shop, others say there’s no such thing as customer service anymore: that the whole...